Problems with order import with Excel sheet

Problems with order import with Excel sheet

Alert
Issue: "Buyer's currency is different" error when importing an order

    This error occurs when an order is placed using an Excel order sheet that doesn't match the buyer's pricing zone.

    Cause
    If you manage multiple pricing zones, downloading an Excel order sheet will generate separate sheets for each zone. The error happens when the buyer completes a sheet created for the wrong zone.

    Solution
    Follow these steps to resolve the issue:

    1. Check the buyer's correct pricing zone in your address book.

    2. Download the Excel order sheet for the correct pricing zone. 

    3. Copy and paste the quantities from the incorrect sheet into the correct one.
    4. Re-upload the order using the new, corrected sheet.

    Idea
    To prevent this error in the future, ensure the buyer receives the correct pricing zone sheet from the beginning.


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