Editing an Order (for vendors)
If an order is locked for editing (because it’s with the buyer, confirmed, or canceled), here’s how to unlock it:
Confirmed Order
Go to Select Action > Edit Order. The order is now open for editing.
Canceled by Brand
Go to Select Action > Reactivate Order. The order is now open for editing.
Pending Buyer’s Confirmation
Go to Select Action > Recover Order. The order is now open for editing.
Note: Orders with confirmed invoices, credit notes, or delivery notes can’t be edited. If these documents are still in draft form (or are proforma invoices), delete them first to enable order editing.
Related Articles
New Order - (Vendors)
Congratulations, you just got a new order! Now what? Follow these steps: 1. Click on your New Order to open it. 2. Verify or update important details about the buyer, products, and purchase information. 3. Complete all required buyer information ...
Understanding Order Statuses (for vendors)
Each of your orders has a status to help you track its progress easily. Here’s what each status means and what actions you can take: Buyer’s Draft in Basket The buyer has started an order, but it’s still in their basket and hasn’t been submitted to ...
My Vendors
This section is your go-to spot for all the brands you've worked with, whether it's a draft order or a confirmed one. From this list, you can: Quickly access collections – Get a direct view of each brand’s latest collections. Check on your current ...
How to contact Brands / Vendors
Contacting brands or vendors through our platform is quick and easy. Follow these steps: From your main dashboard, click on the "Messages" option in the general menu. Start a message by selecting "New Conversation" to browse the list of available ...
Printing / Exporting an order (buyers)
To download a PDF copy of any order for printing or personal archiving, ensure the order status is marked as "Confirmed." Once you open the order, navigate to the final page, where you'll find the download option, as shown in the screenshot below. ...