Understanding Order Statuses (for vendors)

Understanding Order Statuses (for vendors)

Each of your orders has a status to help you track its progress easily. Here’s what each status means and what actions you can take:

  • Buyer’s Draft in Basket
    The buyer has started an order, but it’s still in their basket and hasn’t been submitted to you yet. You won’t be able to make changes at this stage, but if it’s sitting in the basket too long or you need additional information, a button in the order details lets you send the buyer a direct message to follow up.

  • Draft
    The order hasn’t been sent to the buyer yet, so you’re free to make changes—adjust quantities, add or remove items, etc. Once you're happy with the order, you can move it forward.

  • New Order
    You’ve just received a new order! At this stage, you can customize the order by changing quantities, adding payment terms, applying discounts, setting Tax/VAT rates, and more. After making adjustments, use the action menu to choose the next step: send it back to the buyer for confirmation, cancel, or confirm it yourself.

  • Pending Buyer’s Confirmation
    You’ve sent the order to the buyer for confirmation. Now, it’s up to the buyer to review and send it back. If they don’t respond or ask for further edits, you can recover the order in the action menu to move it to "Pending Confirmation" status.

  • Pending Confirmation
    The buyer has reviewed and sent the order back to you. You still have full control—make changes, confirm, or even send it back for further buyer confirmation.

  • Confirmed Order
    The order is locked in, so no further changes can be made. If an update is absolutely needed (e.g., at the buyer’s request or due to an oversight), use the action menu to edit the order. This will shift it back to “Pending Confirmation” status.

  • Canceled by You or the Buyer
    If the order was canceled but needs to be reactivated, head to the action menu and choose “Edit.” This will allow you to work with the order again.

Note: You’ll receive an email notification whenever there’s a change in an order’s status.

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