MY ACCOUNT
How to contact Brands / Vendors
Contacting brands or vendors through our platform is quick and easy. Follow these steps: From your main dashboard, click on the "Messages" option in the general menu. Start a message by selecting "New Conversation" to browse the list of available ...
My Vendors
This section is your go-to spot for all the brands you've worked with, whether it's a draft order or a confirmed one. From this list, you can: Quickly access collections – Get a direct view of each brand’s latest collections. Check on your current ...
Restricted access showrooms
If you see a lock icon on a brand’s image in the brand list, it means the brand has restricted access to its showroom. When you click "See & Order" on the brand’s profile, a pop-up will appear allowing you to request access. We recommend providing as ...
Restricted Access for Buyers Who Are Also Brands
If you're a buyer who also has a brand on the platform, you won’t be able to access all of your own brand’s lines. This is to help protect the privacy of the brands on the platform, which is something we take very seriously. However, you can still ...
Online Payments for Buyers
You can pay for your orders online—if the brand has enabled this option in their showroom. For any confirmed order with online payment available, simply click "Pay Online" and then "Send Request". This notifies the brand that you’d like to pay ...
Understanding order statuses (for buyers)
Each of your orders has a status that shows its current progress: Draft: The order hasn’t been sent to the brand yet, so you can still make changes—adjust quantities, add or remove items, etc. Order Sent, Pending Brand's Confirmation: You’ve sent the ...
My Company Information and Delivery Address
You can easily update your company information, general settings, and delivery addresses directly from your Profile or Settings page (just click your name at the top right of the screen). You’re able to add multiple delivery addresses as needed. ...
Changing Your Password or Email Address
Forgot your password? If you’ve forgotten your password, simply click "Forgot your password" on the login page. We’ll send a password reset email from support@eventsunited.net. Be sure to check your spam folder if you don’t see it in your inbox. Want ...