ORDERS, INVOICES & PAYMENTS
Problems with order import with Excel sheet
Issue: "Buyer's currency is different" error when importing an order This error occurs when an order is placed using an Excel order sheet that doesn't match the buyer's pricing zone. Cause If you manage multiple pricing zones, downloading an Excel ...
New Order - (Vendors)
Congratulations, you just got a new order! Now what? Follow these steps: 1. Click on your New Order to open it. 2. Verify or update important details about the buyer, products, and purchase information. 3. Complete all required buyer information ...
Delivery Notes Explained
Creating a Delivery Note Open the order you want to create a delivery note for. Scroll down and click the + button next to "Delivery Note." The delivery note will open immediately. If you want to keep the order page open while working on the delivery ...
Importing New Orders from an Excel File
Our importing feature lets you upload Excel order sheets directly into the system. But before you start, keep in mind that only specific order sheets can be imported successfully. You’ll need to use the Excel order sheets downloaded from your ...
Stripe Payments Integration
If you'd like to start accepting credit card payments, you can easily link your Stripe account to the platform. How to Link Your Stripe Account Navigate to General Menu > Invoices/Payments > Payments. Follow the simple steps to connect your Stripe ...
Payment Terms and Shipping Costs Explained
When a buyer places an order, payment terms and shipping costs are not automatically included. It’s clearly stated that these will be added later by the brand. This gives you flexibility in managing these details based on specific agreements with ...
Ordering Deadline for Pre-Orders
When setting up pre-orders, you’ll assign an ordering deadline in your line settings. This deadline determines when buyers can place orders. After this date, your products will still be visible to buyers, but they won’t be able to order them. How to ...
Recording Payments on Invoices
Manually recording payments helps you keep track of customer invoices accurately. Here’s a quick guide on how to record and manage payments. Add a Payment Manually: Open the invoice already created on your order and click on the “Record Payment” ...
Proforma Invoices and How to Create Them
Proforma invoices are always linked to an order, allowing you to provide a preliminary bill before the final invoice. Creating a Proforma Invoice Open the Order: Go to the order for which you’d like a proforma invoice. Scroll down and click on the ...
Understanding Order Statuses (for vendors)
Each of your orders has a status to help you track its progress easily. Here’s what each status means and what actions you can take: Buyer’s Draft in Basket The buyer has started an order, but it’s still in their basket and hasn’t been submitted to ...
Creating a Credit Note
Credit notes are always linked directly to invoices, making it easy to manage credits and balances. Here’s how to create and handle credit notes: Creating a Credit Note Open the Invoice Find the invoice you’d like to apply a credit note to. Open it ...
Invoices explained
Invoices are linked to orders. For invoices not tied to an order, it’s best to use another invoicing tool, as Orderwizz is designed for order-based invoicing. Creating an Invoice Open the Order Find the order, scroll down, and click the + button next ...
Editing an Order (for vendors)
If an order is locked for editing (because it’s with the buyer, confirmed, or canceled), here’s how to unlock it: Confirmed Order Go to Select Action > Edit Order. The order is now open for editing. Canceled by Brand Go to Select Action > Reactivate ...