Restricted Access Accounts

Restricted Access Accounts

You have the option to restrict buyer access to your account, meaning buyers will need to send you a request before they can view your product lines.

How to Restrict Access

If you’d like to set up restricted access, follow these simple steps:

  1. Go to the general menu and click on 'Brand Presentation' in the 'Brand Settings' section.
  2. Check the 'Restrict Access' box.

Note: We recommend using this setting cautiously, as it may limit your visibility and exposure to potential buyers.

Managing Access Requests

To handle access requests, navigate to the general menu and select 'Manage Buyer’s Access' in the 'Clients and prospects management' section. 

When managing requests, you have the flexibility to grant access for:

  • Unlimited Time: The buyer can view your lines indefinitely.
  • A Set Number of Days: Choose how long they can access your lines.

You can view all new access requests on your dashboard. Plus, you’ll receive an email notification each time a buyer submits a request, allowing you to respond promptly.

Important Note

Keep in mind that when you add a contact to your address book, you’re granting that buyer unlimited access to your product lines. If needed, you can remove them from your address book later to revoke their access.


    • Related Articles

    • Restricted access showrooms

      If you see a lock icon on a brand’s image in the brand list, it means the brand has restricted access to its showroom. When you click "See & Order" on the brand’s profile, a pop-up will appear allowing you to request access. We recommend providing as ...

    • Restricted Access for Buyers Who Are Also Brands

      If you're a buyer who also has a brand on the platform, you won’t be able to access all of your own brand’s lines. This is to help protect the privacy of the brands on the platform, which is something we take very seriously. However, you can still ...

    • All About Agents/Reps

      Adding an Agent/Rep Navigate to the Distribution Network: Start by going to the 'Distribution Network' in the main menu and click on the 'Add an Agent' button. Once you do this, your agent will receive an email inviting them to create their own free ...

    • Engagement

      Why Measure My Level of Engagement? With years of experience and thousands of users on the platform, we've learned that brands who make full use of all the features are the most satisfied. This platform is not just an advanced order management ...

    • Address Book & Contacts

      The address book allows you to manage all your contacts. It is a key element of the CRM from which you can send messages, start orders, see all orders for a specific contact, etc. Important: - All contacts you add to your address book have immediate ...